kkffb Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") explains how kkffb ("kkffb", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to users ("Player", "you", "your") of the kkffb website and platform, including all gaming services, payment processing functions, customer support interactions, and any other features or services made available through the kkffb platform. This Policy should be read alongside the kkffb Terms and Conditions and the Responsible Gaming Policy.

By registering an account with kkffb or continuing to use the kkffb platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the kkffb platform. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our data practices or applicable law.

kkffb collects personal data that is necessary to provide gaming services, process financial transactions, verify player identity, and comply with applicable legal and regulatory obligations. The categories of personal data we collect include:

• Registration and identity data: your mobile phone number, full name, date of birth, and any other information you provide during account registration or KYC verification, including copies of government-issued identification documents and proof of address.
• Financial transaction data: records of deposits, withdrawals, and gaming transactions including transaction amounts, timestamps, payment method identifiers (such as bKash wallet reference numbers or bank account last digits), and transaction status.
• Device and technical data: your device type, operating system, browser type and version, IP address, mobile network operator, time zone setting (Bangladesh Standard Time, UTC+6), and session logs generated during your use of the platform.
• Usage and gaming behaviour data: pages visited, games played, bet amounts, session duration, game outcome records, and navigation patterns within the kkffb platform. This data is used to personalise your experience and to operate responsible gaming tools such as session time monitoring.
• Communications data: records of your interactions with kkffb customer support, including support tickets, email correspondence, chat transcripts, and any feedback or complaints you submit. These records are retained for quality assurance and dispute resolution purposes.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming intervention purposes and only with your explicit consent or as required by applicable law.

kkffb processes personal data on the following legal bases depending on the specific purpose of processing:

• Contractual necessity: processing required to fulfil our obligations to you under the Terms and Conditions, such as account management, gaming service delivery, and payment processing.
• Legitimate interests: processing for fraud prevention, platform security, anti-money-laundering monitoring, and analytics aimed at improving the platform — provided our legitimate interests are not overridden by your rights and freedoms.
• Legal obligation: processing required to comply with applicable laws and regulatory requirements, including mandatory financial record retention, KYC and AML compliance, and responding to lawful authority requests.
• Consent: processing based on your explicit consent, such as the use of non-essential cookies or participation in optional promotional communications. You may withdraw consent at any time by contacting [email protected] without affecting the lawfulness of processing based on consent before withdrawal.

kkffb may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners require transaction data to process your deposits and withdrawals. These providers are subject to their own privacy policies and data protection obligations.
• Game technology providers: game studios and platform providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session and bet data necessary to operate their games and verify game integrity. These providers do not receive personal identification data beyond what is technically required.
• Identity verification and fraud prevention partners: third-party KYC and fraud detection service providers that assist kkffb in verifying player identity, screening for politically exposed persons (PEPs), and detecting suspicious transaction patterns consistent with money laundering or account fraud.
• Regulatory and law enforcement authorities: where kkffb is legally required or compelled by a court order or competent regulatory authority to disclose personal data, it will do so. kkffb will, where legally permissible, notify affected players of such disclosure.

kkffb uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that allow the platform to recognise your device between sessions, maintain your login state, remember your preferences, and collect analytical information about how the platform is used. kkffb uses the following types of cookies: (a) Essential cookies — required for core platform functionality such as session management and login authentication. These cannot be disabled. (b) Analytics cookies — used to collect anonymised usage data to improve platform performance. (c) Preference cookies — used to remember your settings and customisations between visits.

You can manage non-essential cookie preferences through your device browser settings. Disabling essential cookies may affect the functionality of the kkffb platform and may prevent you from logging in or accessing certain features. kkffb does not use third-party advertising cookies or cross-site tracking cookies.

kkffb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. In practice, this means: account and identity data is retained for the duration of your active account and for a period of at least five (5) years following account closure to comply with financial record-keeping and AML requirements; financial transaction records are retained for a minimum of five (5) years from the date of the transaction; communications with customer support are retained for up to three (3) years from the date of the last interaction.

When personal data is no longer required for its original purpose and no legal retention obligation applies, kkffb will securely delete or anonymise that data. Where data is anonymised rather than deleted, it may be retained indefinitely for analytical purposes as it can no longer be used to identify an individual.

kkffb implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and the kkffb platform; secure encrypted storage of sensitive personal data at rest; access controls that restrict internal access to personal data on a need-to-know basis; two-factor authentication (2FA) options for player accounts; and regular security reviews of platform infrastructure.

While kkffb takes reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system is 100% secure. If you become aware of any unauthorised access to your kkffb account or any suspected data security incident, please contact us immediately at [email protected] so we can investigate and take appropriate protective action.

If kkffb becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close any associated account. Parents or guardians who believe that a minor has registered an account or provided personal data to kkffb should contact us immediately at [email protected] so the matter can be resolved without delay.

kkffb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this page. Where practicable and where required by applicable law, we will notify registered players of significant changes via their registered contact details. Your continued use of the kkffb platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend that you review this page periodically to stay informed of any updates.

If you wish to exercise any of your data rights, have a question about this Privacy Policy, or wish to raise a data-related complaint, please contact the kkffb data support team. You can reach us by email at [email protected] (plain text only — not a clickable link). Please include your registered mobile number and a clear description of your request. We aim to respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or where we receive a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.